Full Time

USD 11.00 per hour

Job Overview:

We are seeking a meticulous and organized Billing Specialist to join our team. The ideal candidate will ensure timely and accurate invoicing, track overdue balances, maintain billing schedules, and support internal and external stakeholders regarding subscription payments and policies. The role requires a high degree of attention to detail, a methodical approach to routine tasks, and a proactive attitude toward process improvement.
 

Responsibilities:

• Ensure timely and accurate invoices are sent to customers each month.
• Maintain reports and tracking systems necessary to support timely and accurate billing.
• Monitor and report on overdue customer balances, identify reasons for non-payment, and track the age of overdue balances.
• Maintain and update customer billing schedules to align with customer contracts.
• Send timely and accurate notices to customers regarding overdue balances.
• Respond to internal stakeholders' queries and questions from customers regarding subscription payments, payment methods, policies, and overdue balances.
• Reconcile incoming payments daily to ensure accurate reporting.
• Raise any bugs or unexpected billing software behavior to the external team and follow up on the status of those requests.
• Correspond with customers as needed to assist with updating payment methods and address other inquiries.

Characteristics:

• Exhibits a high degree of attention to detail and ability to organize large amounts of information.
• Prefers maintaining information in a documented, searchable form rather than relying on memory.
• Enjoys routine, predictable, and repeatable work.
• Can adjust their schedule to match the predictable demands of a monthly billing process, dedicating more time to creating and processing bills and generating necessary reports.

Ideal Candidate:

• Has a background and interest in process documentation and process improvement.
• Is highly comfortable raising problems, inefficiencies, and opportunities to improve their own work area.

If you are passionate about ensuring accurate and timely billing, have a knack for organization and process improvement, we would love to hear from you.